Last Updated: 2025-12-10

Nuage Logistics Inc. and our affiliated entities (“Nuage Logistics,” “we,” “us,” or “our”) are committed to protecting the privacy and security of personal information. This Privacy Policy (the “Policy”) explains how we collect, use, disclose, and safeguard personal information when you visit our website, interact with our online tools, use our transportation and logistics services, or otherwise engage with us (collectively, the “Services”).

By accessing our website or providing us with personal information, you acknowledge that you have read, understand, and agree to the practices described in this Policy.

This Policy does not apply to third-party websites or platforms, including any that may be accessible through links on our website. Third-party sites maintain their own privacy policies, which we encourage you to review.

1. What Is Personal Information?

“Personal information” means any information relating to an identifiable individual. Examples include:

• name, address, email address, telephone number

• identification numbers

• payment or billing information

• employment or recruitment information

• device identifiers and IP addresses

Business contact information such as your professional title, business address, business email and phone number is considered publicly available personal information where permitted by law.

2. Personal Information We Collect

We may collect personal information in the following categories:

A. Information You Provide Directly

• Identity and contact information (name, address, email, phone number)

• Payment and billing information required to process transactions

• Information related to logistics requests or transportation services

• Information submitted through web forms (quotes, support requests, job applications)

• Résumé and recruitment details

• Any information you voluntarily submit via email, phone, or online forms

B. Shipment & Operational Information

To provide logistics, brokerage, and transportation services, we may collect:

• shipment-related contact information (shipper, consignee, brokers)

• business contact information

• government-issued identification where required for customs clearance

• financial account information for billing

• documentation relating to freight, claims, or compliance

• geolocation or telematics information from vehicles or platforms

C. Technical & Website Usage Information

Through cookies and similar technologies, we may collect:

• IP address, browser type, operating system

• device identifiers (mobile, tablet, desktop)

• geolocation or regional information

• pages visited, time spent, and navigation paths

• interaction data (clicks, scrolling, submissions)

This information is used for website functionality, security, analytics, and to improve user experience.

3. Cookies and Tracking Technologies

We use several types of cookies:

A. Strictly Necessary Cookies

Required for website operation (e.g., page navigation, security). These cannot be disabled.

B. Functionality Cookies

Enhance your experience by remembering preferences such as language. You may disable them, but some features may not function properly.

C. Performance / Analytics Cookies

Collect anonymized statistics about website usage. For example, we use Google Analytics to understand user activity and improve site performance. You can opt out of analytics cookies in your browser settings.

D. Advertising & Remarketing Tools

We may use tools such as Google Ads or Meta Pixel to deliver relevant advertising and measure campaign performance. These tools may collect information about your browsing activities across websites.

You may refuse or manage cookies through your browser settings; however, some website features may not function as intended.

4. How We Collect Personal Information

We collect information:

• Directly from you, when you fill out forms, request quotes, create accounts, or contact us

• Automatically, through cookies, analytics, and usage tracking

• From third parties, such as carriers, shippers, brokers, recruitment partners, or publicly available sources

5. How We Use Your Personal Information

We use personal information to:

• Provide, manage, and improve our transportation and logistics services

• Respond to inquiries, requests for quotes, or customer support

• Create and maintain business relationships

• Process payments and manage billing

• Recruit and evaluate candidates

• Operate and enhance our website and user experience

• Improve services through data analytics

• Send administrative communications (e.g., service changes, account notices)

• Conduct security monitoring and fraud prevention

• Comply with legal, regulatory, and contractual obligations

We may also send promotional communications about our services, if permitted by law and if you have not opted out.

6. Sharing and Disclosure of Personal Information

We may share personal information with:

• Employees and authorized representatives requiring access to perform their duties

• Service providers, including IT hosting, payment processors, analytics, claims processors, and security vendors

• Carriers, brokers, agents, and business partners involved in providing transportation services

• Third parties, where required by law, subpoena, or government request

• Third parties, with your consent

• Successors or purchasers, in connection with a business transaction such as a merger, sale, or reorganization

When personal information is shared with service providers, we require them to protect it in accordance with applicable privacy laws.

7. International Transfers

Personal information may be processed or stored outside your province, state, or country (including the U.S. and Mexico). When information is transferred outside Québec, Alberta, Ontario, or other jurisdictions, we implement measures such as privacy impact assessments, contractual protections, and security safeguards.

8. Retention of Personal Information

We retain personal information only as long as necessary:

• to fulfill the purposes for which it was collected

• to comply with legal, accounting, or regulatory requirements

• to resolve disputes and enforce agreements

When information is no longer required, it is securely destroyed or anonymized.

9. Safeguards and Security

We use reasonable organizational, technical, and physical measures to protect personal information from unauthorized access, loss, misuse, or disclosure. These include:

• restricted physical and digital access

• encrypted systems and multi-factor authentication

• secure data hosting environments

• employee confidentiality obligations

• monitoring tools to detect unauthorized access

No transmission of data over the internet is fully secure; users provide information at their own risk.

10. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access – request a copy of your personal information

• Correction – request updates or corrections to inaccurate information

• Withdraw Consent – where consent is the basis for processing

• Opt Out of Marketing Communications

• Request deletion, where permitted by law

• Limit certain uses of sensitive information

To exercise any of these rights, please contact us (see Section 12).

11. Children’s Privacy

Our website and Services are not intended for individuals under 16. We do not knowingly collect personal information from minors. If we learn that such information has been collected, we will delete it.

12. Contacting Us

If you have questions about this Policy, wish to exercise your privacy rights, or wish to submit a complaint, please contact our Privacy Officer:

Privacy Officer – Nuage Logistics
Email: privacy@nuagelogistics.com
Address: 469 Av. Saint-Charles, Vaudreuil-Dorion, QC
Phone: 450-319-0143

We respond to all privacy inquiries in accordance with applicable laws.

13. Updates to This Policy

We may update this Policy from time to time to reflect legal, operational, or technological changes. Posting the revised Policy on our website constitutes sufficient notice of changes. Your continued use of our website or Services confirms your acceptance of the updated Policy.